These Terms of Service explain the rules for using the Valian & Villain website and placing orders through our online store.
Valian & Villain is an Australian business based in Melbourne, Victoria. We sell leather jackets, notebooks, and smart voice recording products through our website.
In these terms, "we", "us", and "our" refer to Valian & Villain. "You" and "your" refer to anyone who uses our website or places an order. By using our website, you agree to these terms.
Use of the Website
Our website is intended for personal shopping and use. If you are under 18, you should have a parent or guardian place an order on your behalf.
We may restrict or suspend access if someone breaches these terms or uses the website in a way that may affect the website or other users. Where appropriate, we may do this without advance notice.
When using our website, you agree not to:
· Use the website for an unlawful purpose.
· Attempt to hack, disrupt, or damage the website.
· Upload viruses, malware, or other harmful code.
· Copy or republish our website content without permission.
· Provide false or misleading information when placing an order.
User Responsibilities
You are responsible for providing accurate information when creating an account or placing an order, including your name, delivery address, and contact details.
Keep your account login details private. If you believe someone has accessed your account without permission, contact us at support@valianandvillain.com.au.
We may suspend or close an account where there is a breach of these terms or reasonable concerns about fraudulent or unauthorised activity.
Products, Pricing and Orders
We aim to provide accurate product information, including materials, features, and sizing where relevant. Product colours may appear slightly different depending on your device or screen settings.
The features and performance of our voice recorder are described based on the information available to us. Recording results may vary depending on factors such as the environment, distance, background noise, and how the product is used.
Product availability may change. We may update, discontinue, or remove product listings when necessary.
All prices are shown in Australian Dollars and include GST where applicable. Prices may change, but a price change will not affect an order that has already been accepted.
Submitting an order does not necessarily mean the order has been accepted. An order is confirmed when we have processed and accepted it.
If a product is listed with an obvious pricing or listing error, we may contact you before completing the order. If the order cannot proceed, we will provide an applicable refund.
We may cancel an order in circumstances such as:
· Payment is not completed or cannot be verified.
· The product is unavailable.
· The delivery address is incomplete or cannot be serviced.
· There is a reasonable concern about fraud or misuse.
· There is a pricing, product, or listing error.
If we cancel an order, we will notify you using the contact details provided with the order and refund any payment taken for the cancelled order.
Payments
Checkout accepts the payment methods displayed at the time of purchase.
Payments are processed through payment providers. We do not store your full card details on our website. Payment information is handled by the relevant payment provider according to its own terms and privacy practices.
Shipping and Returns
We ship across Australia and to selected international locations. Please refer to our Shipping Policy for information about delivery estimates, shipping costs, and available services.
Delivery may be affected by carrier delays, peak periods, public holidays, or other events outside our reasonable control. We will provide relevant updates where available.
If an item arrives faulty, damaged, or different from what you ordered, please contact us. We will review the issue and explain the available options.
Please refer to our Refund Policy for return, refund, exchange, and cancellation procedures.
Nothing in these terms is intended to limit your rights under the Australian Consumer Law.
Intellectual Property
Our website content, including our logo, product photographs, product descriptions, graphics, and written content, is owned by or used by Valian & Villain with permission.
You may share links to our website or tag us on social media. You may not copy, reproduce, republish, or commercially reuse our content without permission.
Website Availability and Liability
We take reasonable steps to keep our website operating, but we cannot guarantee that it will always be available, uninterrupted, or free from errors.
To the extent permitted by law, our liability relating to the website or a purchase may be limited to the amount paid for the relevant order. This limitation does not apply where the law does not allow it and does not limit rights or remedies available under the Australian Consumer Law.
Termination
We may suspend or terminate access to the website where there is a breach of these terms or misuse of the website. You may stop using the website at any time.
Governing Law
These terms are governed by the laws of Victoria, Australia. Subject to any applicable consumer rights, disputes relating to these terms may be dealt with by the courts of Victoria.
Privacy
We handle personal information in accordance with applicable Australian privacy laws. Please refer to our Privacy Policy for information about what we collect, how we use it, and how we manage personal information.
Changes to These Terms
We may update these terms when our business, website, services, or legal requirements change. Updated terms will be posted on this page. Changes will apply from the date they are posted, subject to applicable law.
Contact Information
Questions about these terms can be sent to:
· Email: support@valianandvillain.com.au
· Address: Office 3648, Ground Floor, 470 St Kilda Road, Melbourne VIC 3004
· Facebook: Valian & Villain
· Instagram: @valianandvillainn