Valian & Villain is an Australian company based in Melbourne, Victoria. We sell leather jackets, notebooks, and a smart voice recorder through our online website.
In these terms, "we," "us," and "our" refer to Valian & Villain. "You" and "your" refer to our buyers or customers. You agree to the terms of service by using our website.
Our website is not for commercial use. A parent or guardian needs to place the order on your behalf if you are under 18.
We may restrict or suspend access for anyone who breaches these terms. We will not always give advance notice before doing so. By using our site, you agree not to:
Use the site for any unlawful purpose
Attempt to hack, disrupt, or damage the website
Upload viruses or other harmful code
Copy or republish our content without written permission
Enter false or misleading details at checkout
You are responsible for providing accurate information when you create an account or place an order, including your name, delivery address, and contact details.
Keep your account login private. If you believe someone has accessed your account without permission, email us at support@valianandvillain.com.au.
We will suspend or close an account that breaches these terms or shows signs of fraudulent activity.
We describe our products as accurately as possible, including materials, features, and sizing where relevant. Screen display settings can affect how colours appear. There may be a slight difference between what you see online and what arrives. We do not consider it a product fault.Â
Our voice recorder's features and performance are described to the best of our knowledge while listing. The output of the recorder may change depending on how and where it is used.
We do not guarantee the availability of a product. We may update, discontinue, or remove a listing at any time without providing a notice.Â
All prices are in Australian Dollars and include GST. We may change prices at any time. This will not affect an order that you have already placed.
Submitting an order does not mean it has been accepted immediately. Orders are only confirmed once they have been processed, approved, and dispatched.Â
We may cancel the order if a product is listed at the wrong price. You will receive a full refund, or we will contact you to confirm the correct price before proceeding with your order.
We will cancel an order and issue a full refund if:
Payment is not verified or completed
The item is out of stock
The delivery address is incomplete
We suspect fraud or misuse
There is a pricing or listing error
You'll always be notified by email if we cancel an order, and no fee applies.
Checkout accepts major credit cards and other listed payment methods. Your order is only confirmed once payment has been successfully processed.
All transactions are processed through secure payment gateways. Card details are encrypted and handled securely at checkout. We do not store your full payment information on our systems.
We deliver across Australia and to selected international locations. You may read our Shipping Policy for more information on delivery time and cost including the free shipping threshold.
We do not have control over delays that may occur due to the carrier, peak periods, or events. We will pass on any updates we receive.
If your item arrives faulty, damaged, or different from what you ordered, contact us. We will review the issue and try to resolve it at our earliest. Complete eligibility details and the return process are mentioned in our Refund Policy.
Nothing in these terms limits your rights under the Australian Consumer Law. We are not responsible for delays caused by events beyond our control. This may include carrier disruptions, system outages, or public events.Â
Everything on our site belongs to Valian & Villain. This includes our logo, product photos, descriptions, and written website content.
You may share links to our site or tag us on social media. We do not permit copying, reselling, or reusing our content commercially without written permission.
We work to keep the website operations smooth, but we cannot guarantee that it will always be available or remain free of errors.
Our liability for any issue linked to your site usage or a purchase is limited to the value of the order. This does not restrict your rights under the Australian Consumer Law.
We may suspend or terminate your access to the site if you breach these terms, without prior notice. You may stop using the site at any time.
These terms are governed by the laws of Victoria, Australia. Any disputes will be handled by the courts of Victoria.
We handle personal information in accordance with the Australian Privacy Act 1988. Please review our Privacy Policy for details on information we collect and how we use your information.
We may update these terms from time to time. Changes take effect once posted on this page. Continuing to use the site means you accept the updated terms of serivce.
Questions about these terms can be sent to:
Address: Office 3648, Ground floor, 470 St Kilda Road, Melbourne VIC 3004
Facebook: Valian & Villain
Instagram: @valianandvillainn