Quality-assured revised version. The main privacy topics from the supplied policy are retained, while repeated, unclear, and overly strong wording has been simplified. Confirm the factual and legal details before publishing.
Introduction
At Valian & Villain, we respect your privacy and take reasonable steps to protect your personal information. We collect and use information needed to operate our online store, process orders, communicate with customers, and provide customer support.
This Privacy Policy explains what personal information we may collect, how we use it, when we may share it, and how we protect it. Where applicable, we aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, you acknowledge that you have read this Privacy Policy. If you have questions, contact support@valianandvillain.com.au.
When This Privacy Policy Applies
This Privacy Policy applies to personal information collected through the Valian & Villain website and services provided through it. It does not apply to websites operated by other businesses that may be linked from our website.
About Valian & Villain
Valian & Villain is an Australian online store based in Melbourne, Victoria. We sell leather jackets, notebooks, and smart voice recording products to customers in Australia and selected other locations.
· Business Name: Valian & Villain
· ABN: 41 693 587 236
· Website: https://valianandvillain.com.au/
· Business Address: Office 3648, Ground Floor, 470 St Kilda Road, Melbourne VIC 3004
· Email: support@valianandvillain.com.au
· Facebook: Valian & Villain
· Instagram: @valianandvillainn
Information We Collect
When you place an order or contact us, we may collect information needed to process your order and provide customer support, including:
· Full name
· Email address
· Phone number
· Delivery address
· Billing address
· Order and purchase details
Payment Information
Payments are processed by secure payment providers. We do not store your full credit or debit card details on our website.
Website and Technical Information
When you visit our website, some technical information may be collected automatically, including:
· IP address
· Browser type
· Device type
· Pages visited
· Date and time of visits
· Basic website activity
This information may be used to understand website usage, maintain the website, and improve its performance.
Shopify
Our online store is powered by Shopify. Shopify may process and store customer and order information as part of providing its services. Please refer to Shopify's current privacy policy for further information.
How We Use Your Information
We may use personal information for purposes such as:
· Processing and confirming orders
· Delivering products and sending shipping updates
· Responding to questions and providing customer support
· Managing and improving our website
· Preventing fraud and protecting our store
· Meeting legal, tax, accounting, and other applicable obligations
· Sending marketing emails when you have subscribed to them
You can unsubscribe from marketing emails at any time using the unsubscribe link in the email.
How We Handle Personal Information
We aim to collect information reasonably needed to operate our online store, process orders, communicate with customers, and provide our services. We do not intentionally collect information unrelated to these purposes.
We do not sell personal information or share it with other businesses for their own marketing purposes unless you have given permission or sharing is otherwise permitted or required by law.
Australian Privacy Laws
Where applicable, we aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). These requirements cover areas such as collection, use, storage, access, correction, and disclosure of personal information.
When We Share Information
We may share personal information when it is needed to operate our business, provide a service, process an order, or comply with the law.
Shopify
Shopify may process customer and order information to operate our online store.
Payment Providers
Payment providers may receive information needed to process your payment. We do not receive or store your full card details.
Delivery Services
Delivery providers may receive your name, phone number, and delivery address so they can deliver your order.
Website Analytics
We may use analytics tools to understand how visitors use our website. Depending on the tool, this may include general website and device information.
Email Services
If you subscribe to our newsletter, your email address may be stored by an email service provider so we can send newsletters and product updates.
Legal Requests
We may disclose information when required or permitted by applicable law, including in response to a lawful request from a court or government authority.
Cookies
Our website may use cookies and similar technologies to support website functions, remember shopping cart information, maintain sessions, and understand website usage. You can manage cookies through your browser settings. Disabling some cookies may affect certain website features.
Marketing and Advertising
We may use advertising and tracking services to promote our products and measure advertising performance. These services may use cookies or similar technologies, including to show advertisements to people who have previously visited our website.
If you subscribe to our newsletter, we may send product updates, offers, and other store information. You can unsubscribe at any time using the link provided in the email.
Links to Other Websites
Our website may contain links to other websites. These websites operate independently and have their own privacy practices. We recommend reviewing their privacy policies before providing personal information. We are not responsible for the privacy practices of other websites.
How We Protect Personal Information
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, or disclosure. Our website uses SSL/TLS encryption to help protect information transmitted through the site, and payments are processed through payment providers connected with Shopify.
Access to personal information is limited to people who need it for their work or legal responsibilities. No website or online service can guarantee complete security.
If a data breach occurs, we will take appropriate steps and make any notifications required under applicable Australian law.
How Long We Keep Information
We keep personal information for as long as reasonably needed for business, customer service, legal, tax, accounting, or other applicable requirements. Order and transaction records may be kept for legal or accounting purposes.
If you have an account, your account information may remain until the account is closed or the information is no longer required. When information is no longer needed, we aim to securely delete or destroy it where permitted by law.
Your Privacy Choices
Subject to applicable law, you may ask us to:
· Provide access to personal information we hold about you
· Correct inaccurate or outdated information
· Update information that has changed
· Delete information where deletion is permitted by law
· Explain how we handle your personal information
To make a privacy request, email support@valianandvillain.com.au with the subject line Privacy Request. We aim to respond within 30 days, subject to applicable requirements.
Visitors From Other Countries
Valian & Villain is based in Australia. If you access our website from another country, your information may be processed in Australia or in other locations where our service providers operate. Your information will be handled according to this Privacy Policy and applicable requirements.
Updates to This Privacy Policy
We may update this Privacy Policy when our business, website, services, or applicable requirements change. The latest version will be published on this page. We recommend checking this page from time to time for updates.
Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact:
· Valian & Villain
· Website: https://valianandvillain.com.au/
· Email: support@valianandvillain.com.au
· Business Address: Office 3648, Ground Floor, 470 St Kilda Road, Melbourne VIC 3004