At Valian & Villain, we respect your privacy and are committed to protecting your personal information. We only collect the information needed to operate our online store, process your orders, and provide customer support.
This Privacy Policy explains the personal information we collect, use, protect, and when it may get shared. We aim to manage your personal information according to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.
By using our website, you agree to read and understand our Privacy Policy.
If you have any questions about Valian & Villain’s Privacy Policy or how we manage your personal information, please contact us at support@valianandvillain.com.au
This Privacy Policy applies to information collected through the Valian & Villain website and any services offered through it. It does not apply to websites operated by other businesses that may be linked from our website.
Valian & Villain is an Australian online store based in Melbourne, Victoria. We sell leather jackets, notebooks, and smart voice recording products for customers across Australia and other supported locations.
Business Name: Valian & Villain
ABN: 41 693 587 236
Website: https://valianandvillain.com.au/
Business Address: Office 3648, Ground Floor, 470 St Kilda Road, Melbourne VIC 3004
Email: support@valianandvillain.com.au
Facebook: Valian & Villain
Instagram: @valianandvillainn
When you place an order, we ask for the information needed to complete your purchase. We only ask for information that helps us process your order and provide customer support. This may include:
Your full name.
Your email address.
Your phone number.
Your delivery address.
Your billing address.
Your order details.
Secure payment providers process your payment. We do not store your credit card number, debit card number, or other payment details on our website.
Our website collects some technical information when you visit. This information helps us understand how our website is used and how we can improve it. It may include:
Your IP address.
Your browser type.
Your device type.
The pages you visit.
The date and time of your visit.
Basic website activity.
Shopify powers our online store. Shopify stores customer and order information to help process and manage orders through its platform. You can read Shopify's Privacy Policy for further information about how Shopify manages personal information.
We use your information only for business purposes. It relates to your order and your experience with our store. If you join our mailing list, we may send you updates about new products, special offers, and store news. You can unsubscribe from marketing emails at any time. Your information may be used to:
Process your order.
Confirm your purchase.
Deliver your products.
Send shipping updates.
Answer your questions.
Provide customer support.
Improve our website.
Prevent fraud and protect our store.
Meet our legal and tax obligations.
We only collect personal information necessary to dispatch our products and to operate our online store. We do not request information that is unrelated to these purposes. We gather what is needed to process orders, communicate with customers, and improve your shopping experience on our website. We also do not sell, rent, or share your personal information with other businesses for their own marketing or promotional activities.
We aim to manage personal information responsibly. We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). These principles explain how personal information should be collected, used, stored, and shared if our privacy practices change.
We do not sell your personal information. We only share information when it is needed to operate our business or when the law requires it. The people and services below may receive the information needed to perform their work.
Our store is built on Shopify. Shopify stores customer and order information so that purchases can be completed through its platform.
Payment providers receive the information needed to process your payment. We do not receive or store your full card details.
Shipping companies receive your name, phone number, and delivery address. They only use this information to deliver your order.
We may use website analytics tools to understand how visitors use our website. These tools collect general website usage information. They do not identify you by name. The information helps us improve our website and customer experience.
If you subscribe to our newsletter, your email address may be stored by our email service provider. This allows us to send newsletters and product updates. You may unsubscribe at any time.
Sometimes Australian law may require us to share information. If we receive a lawful request from a court, government authority, or another organisation with legal authority, we may provide the information required by law.
Cookies are used to ensure that our site operates smoothly. They may keep items in your shopping cart, maintain your browsing session, and help us understand how visitors use our website. This information is used to improve the experience of our website and to enhance its performance. You can control cookies through your devices’ browser settings. However, blocking cookies may affect or limit some website features and functions.
We may use advertising to promote our products and share relevant offers with people who visit our website. These services may use cookies to measure advertising performance. We aim to show our advertisements to visitors who have previously viewed our website. We do not aim to identify you through this information.
We may also send promotional emails about new products, special offers, and store updates if you subscribe to our newsletter. You can unsubscribe at any time by clicking the unsubscribe link provided in the marketing email.
Our website may contain links to other websites for your convenience. These websites operate independently and have their own privacy practices. We encourage you to read the privacy policy of any other website you visit. We are not responsible for how other websites collect, use, or protect your personal information.
We handle your personal information with care and use it only for the purposes explained in this Privacy Policy. We take steps to keep your information secure and up to date where appropriate. Access to personal information is limited to authorised people who need it to provide our services or meet legal obligations. We do not use your personal information in ways that are unrelated to the reasons it was collected.
We keep personal information only for as long as it is needed to provide our services and meet our legal obligations. Order records and transaction details may be recorded to comply with Australian tax, accounting, and legal requirements. Your account information may remain until you request that it be closed or until it is no longer needed if you create an account with us. When personal information is no longer needed, we aim to delete or destroy it safely where permitted by law.
We take necessary steps to protect your personal information. Our website uses SSL encryption to help protect information shared when you visit our website. The payments are processed through secure payment providers connected with Shopify. Access to personal information is limited to authorised people who need it to perform their duties. While we work to keep your information secure, no website or online service can guarantee complete security.
We will notify individuals and relevant authorities as required under Australian law if a data breach occurs. We will take reasonable steps to stop the breach and reduce any impact that may harm our website and.
You have control over your personal information. Subject to Australian law, you may ask us to:
Access the personal information we hold about you.
Correct incorrect information.
Update information that has changed.
Request the deletion of information where permitted by law.
Ask questions about how your information is managed.
To make a privacy request, please email us using the subject line Privacy Request. We aim to respond within 30 days.
Valian & Villain is based in Australia. If you access our website from another country, your personal information may be processed in Australia or in locations where our service providers operate. By using our website, you agree that your personal information may be collected, used, stored, and managed according to the Australian laws and this Privacy Policy.
We may update this Privacy Policy to reflect changes in our business, website, or applicable Australian laws. The most recent version will always be available on this page. We recommend you to check the Privacy Policy timely so you remain informed about how we collect, use, and protect your personal information.
If you have any questions about this Privacy Policy or how we manage your personal information, please contact us.
Valian & Villain
Website: https://valianandvillain.com.au/
Email: support@valianandvillain.com.au
Business Address: Office 3648, Ground Floor, 470 St Kilda Road, Melbourne VIC 3004
If you think we have mishandled your personal data per the Privacy Policy and the Australian privacy laws, you should reach out to us first. We want to be able to address your concern and aim to respond to you as soon as possible. If you are still not happy with our response, you are able to file a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC is responsible for handling privacy complaints under Australian privacy law. Find more information by visiting OAIC or by calling 1300 363 992.