Valian & Villain is an Australian business based in Melbourne, Victoria. We deliver to every state and territory in Australia, including metro areas, regional towns, and rural addresses.
We also ship internationally. If your country is not available at checkout, delivery to your location is currently unavailable.
Every order is checked, packed, and handed to our carrier within 2–4 business days of purchase. Leather jackets are individually inspected before they are dispatched. This is why our processing takes slightly longer than a standard clothing order.
Orders placed on weekends or public holidays are processed on the next business day.
Standard delivery takes 7–10 business days after dispatch. This timeframe applies to most metro, regional, and rural areas across Australia. Delivery times may vary depending on your exact location and the carrier network.
The estimated delivery time will be provided with the order confirmation. Please note that customs clearance and local postal services may affect your delivery process.
Your order may get delayed due to peak hours, public holidays, or issues related to our delivery partner that are beyond our control.
Shipping costs are calculated by weight and destination and shown at checkout before payment.
Orders over $50 AUD qualify for free standard shipping within Australia. This is applied automatically at checkout. No discount code is required before placing your order.
International orders are charged a flat rate based on destination, shown at checkout.
International customers are responsible for any customs fees, import taxes, or duties charged by their own country. Local authorities set these charges and are outside our control.
We deliver domestic orders through Australia Post or a tracked courier, depending on the delivery address. International orders are handed over to a tracked international courier service.
You will receive an order confirmation email with your tracking number as soon as your order is dispatched. Use this number to track your parcel directly on the carrier's website.
We will notify you through email, SMS, or the carrier's application in case the carrier is unable to deliver your parcel.
Your parcel may be held at a nearby warehouse or post office for collection. You will need an ID to receive your parcel from the collection office. If the parcel is not received within the carrier's standard holding period, it will be returned to us. We will contact you to arrange a redelivery or a refund of the product cost (excluding original shipping fees, where applicable).
You can request an address change at any time before your order is dispatched. Email support@valianandvillain.com.au with your order number and the correct address.
We are unable to redirect if the order is already dispatched. You will need to contact the carrier directly or arrange collection once it arrives.
If your order arrives damaged, photograph the packaging and the item, then contact us within 5 business days of delivery. Keep the packaging and product until the issue is resolved. We may require it for a carrier claim assessment.
If tracking shows your order as delivered but it has not arrived yet, contact us within 1 to 3 business days of the delivery date. We will lodge a claim with the carrier while tracking data is still active.
If your order has not moved in tracking for more than 5 business days past the estimated delivery window, get in touch and we will investigate the issue.
You can cancel your order to process a full refund before the order is dispatched. But once the order is dispatched, it can no longer be cancelled. You may arrange a return once it has been delivered.
In case of order cancellations, email us with your order number and details. Contacting us at the earliest gives us the best chance of processing your request in time.
Delivery delays or failed attempts caused by an incorrect or incomplete address supplied at checkout
Parcels left unattended at the customer's request (e.g. "leave at front door" instructions)
Parcels marked as delivered by the carrier’s tracking system, unless reported within the timeframes outlined above
For any shipping questions, reach out to:
Address: Office 3648, Ground floor, 470 St Kilda Road, Melbourne VIC 3004
Facebook: Valian & Villain
Instagram: @valianandvillainn